privacy policy
1. Introduction
LRNOVA (“we,” “us,” or the “Company”) is committed to protecting your privacy and safeguarding the security of your personal data. This Privacy Policy explains how we collect, use, share, and protect personal information when you use our services, including our website, applications, software, tools, application programming interfaces (APIs), and AI-powered learning platforms (collectively referred to as the “Services”).
This Policy applies to all users of LRNOVA Services, including learners, corporate clients, subscribers, and visitors to our websites.
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our Services.
2. Scope of this policy
This Policy applies to the personal data that we collect:
Directly from you
Automatically through the technologies we use
From third parties when you use our Services
This Policy does not apply to:
Personal data collected by third-party websites or services that are accessed through links from our Services.
Personal data processed on behalf of our corporate clients in accordance with their own privacy policies or contractual agreements.
3. The information we collect
3.1 Information You Provide
Account Data: Name, email address, job title, company name, contact details, and login credentials.
Input Content: Text, audio, videos, images, scripts, and files that you upload or submit to create educational content or AI-powered outputs.
Communications: Any information you provide when contacting our support team or communicating with us.
3.2 Information Collected Automatically
We collect usage and device-related information, including:
IP address, device type, browser type, and operating system.
Usage patterns, feature interactions, and analytics data collected through cookies and similar tracking technologies.
3.3 Information from Third Parties
We may receive personal data from:
Analytics service providers and integration platforms.
Social media or third-party login providers (if you choose to use them).
Partners and vendors who assist us in providing the Services.
4. How your information will be used
4. Use of Personal Data
We use personal data for the following purposes:
Service Provision: To operate, maintain, and provide access to our Services.
Content Personalization: To create and customize training materials and AI-powered educational outputs.
Customer Support and Communications: To respond to inquiries, provide technical support, and send service-related notifications.
Service Improvement: To analyze usage patterns, identify issues, and enhance our Services.
Security and Compliance: To protect our systems, enforce policies, and comply with legal and regulatory requirements.
Marketing: To send offers or promotional materials where legally permitted and with the required consent.
We are committed to processing your personal data in accordance with applicable laws and based on a valid legal basis at all times.
5. The legal basis for data processing
Depending on the applicable jurisdiction, we rely on one or more of the following legal bases:
Performance of a contract entered into with you.
Legitimate interests in providing, improving, and securing our Services.
Your consent, where required by law.
Compliance with legal obligations.
6. Sharing personal data
Data Sharing and Disclosure
We may share your personal data with:
Service Providers: Such as cloud hosting, analytics, and payment processing providers.
Affiliated Companies: Where necessary to deliver integrated Services.
Corporate Clients: If you access the Services through your employer, in accordance with their applicable terms and policies.
Legal or Regulatory Authorities: When required by law or to protect rights, safety, and security.
We do not sell your personal data for monetary consideration.
7. Data transfer and storage
Your personal data may be processed and stored in countries outside your own where we or our service providers operate. We implement appropriate safeguards, including data protection agreements, to ensure the privacy and security of your information.
8. Data retention
We retain personal data only for as long as necessary to:
Provide and improve our Services.
Comply with legal and contractual obligations.
Resolve disputes and enforce agreements.
When personal data is no longer required, it is securely deleted or anonymized.
9. Cookies and tracking technologies
We use cookies and similar technologies to collect usage data, enable features, and analyze performance.
You can manage your cookie settings through your browser, but disabling cookies may affect your user experience.
10. Your rights and choices
Depending on your geographic location, you may have the following rights:
Access your personal data.
Correct inaccurate data.
Delete or restrict the processing of your data.
Object to certain types of processing (e.g., marketing).
Data portability.
To exercise your rights, you can contact us using the contact information provided below.
11. Children’s privacy
Our Services are not directed to individuals under the age of 18.
We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such data, we will delete it immediately.
12. Security procedures
We implement technical and organizational measures to protect personal data from unauthorized access, loss, or misuse.
However, complete security of any system cannot be guaranteed.
13. Amendments to the Privacy Policy
We may update this Policy from time to time. The updated version will be published with a new effective date.
14. Contact Information
For any inquiries or to exercise your privacy rights, please contact us at:
LRNOVA
Address: El Nozha – El Nozha Street, Heliopolis, Cairo Governorate, 4461114, Egypt
E-mail: contactus@lrnova.com
Phone: 01099991670